INTRODUCTION.

Eradaati Properties LLC. (eradaatiliving.ca) retains individual and entity client records for five full years and dynamically reports Suspicious Activity Transactions to the concerned authorities of the United Arab Emirates.

eradaatiliving.ca is committed to providing you with the best products and services possible. Transparency over how we collect, safeguard and use your information is of paramount importance to us. eradaatiliving.ca has developed this Privacy Policy to give you a clear understanding of our privacy practices, including how we process (e.g., collect, use, and store) your personal data, for what purposes we may share such information, and your rights and choices with regard to controlling your personal data.

This Privacy Policy only applies to the information processed by eradaatiliving.ca and its affiliates or any third parties acting with our authorization (collectively, “eradaatiliving.ca”, “we”, “our” or “us”). It also covers information provided to us by third parties about you.

Please review our Terms of Service which governs your use of the Services, whether online or in person, including when you:

• Interact with our properties, realty offices, brokerage, retail establishments, and managed properties (“Properties”);
• Use of websites owned and controlled by eradaatiliving.ca (“Sites”);
• Use of any other content, applications, features, functionality, information, and services offered by us, whether through our Site, at our properties, or otherwise (collectively our “Services”).

Any capitalized terms that are not defined in this Privacy Policy shall have the meaning ascribed in the Terms of Service.

Please note that when you visit a website operated by any of our third-party licensees, such as developers or owners of eradaatiliving.ca branded Properties, eradaatiliving.ca does not control such websites and is, therefore, not responsible for those third parties’ privacy practices. This is true even though our branding may appear on those sites. Rather, you should look to those third parties’ privacy policies to know how they collect, store, use, and share your information

The collection and use of your information as described in this Privacy Policy are based on our contractual obligations to you, our legitimate business interest, compliance with our legal or regulatory obligations, or, where applicable, your voluntary consent. If you do not agree with the terms of this Privacy Policy, please see information about your rights below.  You also have the choice not to utilize the Services.

Personal Data Do We Process?

We process personal information or other information about you when you interact with any of our properties, visit our Site or otherwise use our Services. The information we may process depends upon your interaction with us. The types of personal data that we may process include the following:

Payment Information and Purchase History: If you purchase products or offerings on or through our Services, your payment information is like your credit or debit card number, card type and expiration date, and billing address. We may also use basic personal identifiers to fulfill your order and deliver the Services you requested, such as your name, date of birth, and shipping address. Finally, we also process commercial information about your purchase and transaction history to improve your experience with the details of any purchased services or products, including the date of purchase, rate, or product purchase price. This information may be processed by us and/or payment processors and service providers on our behalf.

Location Information: With your permission, we may process your geographic location (GPS) if you have enabled location settings on your Device (e.g., by sharing your location with an App) or on your web browser when you visit our Sites. This information is important to provide you with directions to our properties or to determine your proximity to other features (for example, to determine yardage when playing a golf course). You can disable the settings on your Device or web browser If you no longer wish to share this location information. Your Device may also automatically share some location information if you connect to WiFi or Bluetooth. You may refrain from connecting to WiFi and/or disabling Bluetooth features on your Device if you would like to prevent this from happening.

Personal Data You Choose to Provide for Marketing or Additional Services: We may process personal data that you choose to provide to us when you elect to participate in promotional opportunities through our Site, or Services. For example, if you sign up to receive newsletters, marketing emails, or other communications regarding the Services and/or promotions from our preferred third-party products or other eradaatiliving.ca brands, participate in contests, surveys, and other promotions related to the Services. To better serve you, we may process your name, email address, mailing address, gender, interests, and phone number to provide these additional features. If any additional personal data will be processed for specific promotions, we will notify you about how that personal data will be treated.

Comments, Feedback, Customer Service, and Other Inquires: We encourage you to use the Services (e.g., completing a “LET’S TALK” form on our Site or surveys to tell us about questions you may have, request to be contacted about properties available for sale or rent, as well as provide us with comments and or feedback about the Services. You may also have opportunities to communicate with other users of the Services and post comments to or otherwise interact with certain aspects of the Services that are available to the public and/or other users. We will process any information you submit, post or provide in the course of such activities to respond to your comments or feedback. In the event you contact one of our properties or customer call centers, we may process information related to conversations, including recording or monitoring customer service calls for quality assurance and training purposes, and to verify your identity.

Advertising Data: We may also use trusted third parties, including advertising networks, social media networks, data exchanges, traffic measurement service providers, and marketing analytics service providers to, for example, serve you advertisements on the Services or while using other websites, populate user-specific advertisements and/or measure and analyze advertising effectiveness and/or traffic on or in connection with the Services (“Third Party Advertising Providers”). Third Party Advertising Providers enable us to provide you with more useful advertisements about our Services which are tailored specifically to your interests or to individuals with similar characteristics to our customers and users, including by using tools like Google’s “Customer Match” (click here for more information) or Facebook “Custom Audiences” (click here for more information). These tools combine information you have provided to us through your use of our Services with other data processed about you through third-party sites, permitting you to view personalized advertisements about our portfolio of eradaatiliving.ca current or future brands and sub-brands on other websites you browse or when you are searching for similar products or services. Additionally, we may use platform tools like Facebook’s “Lookalike Audiences” to share information you have provided us with social media sites to create “lookalike audiences” (i.e., users with similar characteristics to our customers or like-minded consumers) and provide such users with tailored advertisements about our brands. When using these tools, we only share limited information with Third Party Advertising Providers in a hashed, non-human readable form. You can withdraw your consent to this use of hashed portions of your personal information at any time by clicking unsubscribe@eradaatiliving.caorg.com. Third-Party Advertising Providers may use their own cookies and other tracking technologies. eradaatiliving.ca does not control these Third-Party Advertising Providers and/or their use of cookies, which is instead governed by the privacy policies and/or cookie policies of any such Third-Party Advertising Provider.

Browsing Information, Logs, Usage Data, and Other Device Information: When you visit our Site, we may process information about your activities on our Site through the use of technology such as cookies, web beacons, and other tracking technologies, as further explained. Providing this information is not mandatory and cookies can be disabled by clicking here Cookie Settings. However, please note that our Site may not offer the same functionalities when certain cookies are disabled.

How Do We Use the Personal Data We Process?

We may process your personal data (depending on your interaction with us) for any reason that is permitted under data protection laws in accordance with this Privacy & Cookie Policy, which may include the purposes below. Note that the legal bases outlined below are required to be included under European Union (EU) data protection laws, but are not required to be had if you do not reside in the EU.

To pursue our legitimate business interests, including, without limitation:

• To provide you with a more personalized level of service, including information and services related to the products and services you purchase from us, available from a trusted third party.
• To manage our business needs, such as monitoring, analyzing, modifying, and improving our Services, including the Site’, functionality and performance, including changes/updates to features of the Site, technical and security notices;
• For the security and safety of our guests, members, and visitors, and for purposes of fraud prevention, including preventing fraud and abuse on and unauthorized access to the Services and Site;
• To provide you with information about products and services you have purchased or indicated your interest in;
• To determine which features and functionality of the Services users like best to help us operate, enhance and improve the Services, including by asking you to participate in a survey relating your use of the Services;
• To respond to any customer service requests, such as resolving your problems or responding to your questions, managing any complaints or feedback you provide;
• For statistical analysis of aggregated data to help us segment our offering and develop our Services;
• To better understand the way in which our Site is working and offer you a better experience, to create statistics in relation to the use of our Site and our Services generally;
• To help us diagnose technical issues and problems related to our Services;
• To grow our business, including our portfolio of eradaatiliving.ca-branded properties, products, and services;
• To get to know our potential and existing guests, members, clients, consumers, and users; and
• To identify relevant content shared with potential and current users.

To comply with our regulatory and legal obligations or to enforce our legal rights, including, without limitation:

• To meet reporting requirements (e.g., filing tax forms);
• To retain documents and information related to legal action;
• To enforce the Terms of Service; and
• To report data breaches or unauthorized access to the Services.

With your consent*, including, without limitation:

• To provide location-specific functionality, features, services, or offers;
• To market to you by delivering marketing materials about our eradaatiliving.ca brands, products, and services, as well as the products and services of unaffiliated third-party businesses;
• To display online advertising and marketing information based on your use of the Services and other website services that you have visited;
• To provide you with tailored advertisements about our eradaatiliving.ca portfolio of brands on third-party websites, we may provide your personal information to Third Party Advertising Providers that combine such data with information collected by third parties to send you advertisements on our Sites and third-party websites, about our exclusive offers, brand news and events tailored to you and your interests;
• To provide personalized services offered by us on third-party websites and online services;
• To enable you to connect with others who use our Services; and
• For other purposes for which you may grant consent.

*You can withdraw your consent at any time by following the steps in Section 7 of this Privacy & Cookie Policy.

When Do We Share The Personal Information We Process?

We are committed to building relationships with third parties who are dedicated to providing you with a safe and satisfying experience. We only provide such third parties with access to your information to the extent reasonably necessary for them to provide the services for which they are contractually engaged to provide. We request that all of our service providers maintain commercially reasonable standards of security and confidentiality and must agree to keep such information secure and confidential in line with this Privacy & Cookie Policy.

In connection with our global operations, we may share information we collect from you or about you with some of our affiliates, licensees, and third-party service providers as necessary to assist us in providing the Services to you, as set forth in more detail below:

Our Group Entities: We may disclose your personal data to our group entities that are affiliates and/or subsidiaries or parents of eradaatiliving.ca to provide you with tailored products, services, and communications.

Authorized Licensees, Partners, and Co-Brokers: We may disclose your personal information to authorized licensees, partners, and co-brokers in connection with the Services, including with respect to a reservation you book through us or real estate you desire to purchase or rent, to co-brokers, or developers, owners, and managers of eradaatiliving.ca-branded or licensed real estate,  to provide you with Services you request and to enable an authorized licensee or partner to operate the business that it licenses. Please note that if you visit a website operated by an authorized licensee, partner, or co-broker, any personal information you provide through that website will be subject to the privacy policy of that authorized licensee and not to this Privacy & Cookie Policy.

Service Providers: We may partner with other companies to help us operate certain aspects of our businesses, including the hosting of our Site, operation of our technology infrastructure, processing of payments, and fulfillment of certain of the services or products you request from us. We carefully select such third-party operators, merchants, website hosts, service providers, and participants to your transactions, including our on-property service providers, for the purpose of (1) assisting with facilitating transactions on or through the Services, (2) providing information technology and customer service assistance, and (3) providing, offering, supporting, administering, maintaining and enabling the Services (including providing a full range of content, services, features, and functions offered on or in connection with the Services).

Advertising Providers: In order to provide you with marketing and exclusive offers, including emails and advertisements tailored to you and your interests on and off the Services, we may provide your information to Third Party Advertising Providers.

Co-Sponsors of Promotions: From time to time, we may co-sponsor promotions, sweepstakes, prize draws, or contests with other companies. If you enter one of these sweepstakes or contests, we may share your information with the co-sponsor or third-party sponsor.

Credit Authorization: When you submit an application for the purchase or rental of real estate, your personal information will be used and disclosed to appropriate third parties in accordance with applicable laws for the purpose of determining your creditworthiness and whether to approve your application.

Corporate Transactions or Events: We may disclose your personal data in connection with a merger, sale of substantially all of our assets or stock, joint venture, transfer, corporate reorganization, or other disposition of our business.

Pursuant to Law, Rule, or Regulation: We may share or disclose your information with other parties as we deem necessary or appropriate under applicable law, rule, or regulation. Examples of these purposes include: responding to requests from public, governmental, and regulatory authorities, complying with court orders, obtaining legal remedies or limiting our damages, enforcing this Privacy & Cookie Policy or the Terms of Use, and protecting the rights, safety, and/or property of you, our employees or others.

To Fulfill Your Requests: If you elect to use certain authentication or sharing features available on the Site or via the Services, we may use your personal data to fulfill your request to share content with or provide access to such third parties (e.g., Instagram, LinkedIn, or Tiktok).

Can Children Use Our Sites and Apps?

Our Site is not directed to children under the age of majority. We do not knowingly collect information via our Site from children or other individuals who are not legally able to use our Site. If we obtain actual knowledge that we have collected personal data from someone under the age of majority, we will promptly delete it unless we are legally obligated to retain such data. If you believe that we have mistakenly or unintentionally collected information from someone under the age of majority, please contact us at Business@eradaati.com.

How Will We Protect Your Personal Data?

While no data transmission over the internet or wireless networks is 100% secure from intrusion, we maintain and have implemented reasonable physical, electronic, technical, and procedural security policies and measures to protect the personal data that we process, which are consistent with applicable privacy and security laws. These policies and measures are designed to prevent loss, misuse, unauthorized access, modification and disclosure, and unlawful destruction of your personal data. The security measures can change and be modified over time, but generally include, but are not limited to, firewalls, data encryption, physical access controls to our data centers, servers, hardware, and information access authorization controls, and regular testing and updating of the systems and training programs.

While we are dedicated to securing your personal data and our systems and Services, you are responsible for securing and maintaining the privacy of your credentials (e.g., user name, password, or account information) and verifying that the personal data we maintain about you is accurate and current. It is your responsibility to give us current, complete, truthful, and accurate information, and to keep such information up to date. We cannot and will not be responsible for any problems or liability that may arise if you do not give us accurate, truthful, or complete information, or if you fail to update such information. We will reject and delete any entry that we believe in good faith to be false, fraudulent, or inconsistent with this Privacy & Cookie Policy.

How Long Will We Keep Your Personal Data?

We access, retain, store, and use personal data for the least amount of time necessary pursuant to our relationship with you (e.g., to provide you with or access to our products and services), in accordance with our data retention policies and applicable law. We do not process more personal data than is necessary to fulfill our obligations to you or at law or for purposes stated in this Privacy & Cookie Policy.

How to Unsubscribe from eradaatiliving.ca Marketing: If you want to unsubscribe from receiving tailored advertisements on third-party sites (as described and/or marketing emails sent by or on behalf of eradaatiliving.ca, you can do so by visiting our email subscription center or by following the instructions in any such marketing email you receive from us.

How to Unsubscribe from Other eradaatiliving.ca Brands’ Marketing: If you want to unsubscribe from receiving tailored advertisements on third-party sites and/or marketing emails sent by or on behalf of all other eradaatiliving.ca brands, you may unsubscribe by emailing Business@eradaati.com

Modifying Privacy Settings: You also may be able to adjust certain privacy, permission, and user account settings under the eradaatiliving.ca emails subscription center, by responding to request alerts or notifications on your Device or by navigating to the settings, account, or privacy section (as the case may be) of your Device or the applicable Third-Party Platform and limiting certain Service functionality (e.g., location services, etc.). Please be aware that if you limit the collection of certain information, you may not be able to use all of the features and functionality of the Services.

What Are Your EU Rights With Regards To Your Personal Data?

If you are in the EU, you may have certain additional rights with respect to the personal data you provided to us. To the extent permitted by applicable data protection laws, under EU laws you may have:

The Right to Access: You have the right to request copies of your personal data. We may charge you a small fee for this service.

The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate. You also have the right to request we complete information you believe is incomplete.

The Right to Erasure: Under certain conditions, you have the right to request that your personal data be erased, under certain conditions.

The Right to Restrict Processing: Under certain conditions, you have the right to restrict the processing of your personal data.

The Right to Object to Processing: Under certain conditions, you have the right to object to the processing of your personal data.

The Right to Data Portability: Under certain conditions, you have the right to request we transfer the Personal Information that we have collected to another organization, or directly to you.

How to Exercise these Rights: If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at:

United Arab Emirates:
+971 58 5690569

US/Canada:
+1 (647) 800-5784

Business@eradaati.com

Eradaati Properties LLC.
P.O. Box 418219 Dubai
UNITED ARAB EMIRATES

Although we urge you to contact us to find a solution for every concern you may have, you always have the right to lodge a complaint with your competent data protection authority. Please note that some requests may require you to verify your identity.

Will Personal Data be Transferred Outside of the European Economic Area (EEA)?

Our operations are supported by a network of computers, cloud-based servers, and other infrastructure and information technology, including, but not limited to, third-party service providers. We and some of our subsidiaries and affiliates, servers, vendors, and service providers may not be located in your jurisdiction and may also be located outside of the European Economic Area and Switzerland. If you are an EU citizen or resident in the EU, we will transfer your personal data to the United Arab Emirates in accordance with EU data protection law requirements by using model contractual clauses that have been approved by the European Commission or other appropriate means.

Please note that such transfers may also be necessary in order to perform our obligations under a contract with you, to fulfill a request made by you, to meet a legal or regulatory obligation, and/or through obtaining your express consent. If you make transactions with parties outside the EEA or Switzerland or connect our Service with platforms, such as Facebook, outside the EEA or Switzerland, we are required to transfer your Personal Data with those parties in order to provide the requested Service to you. If you want more information about such transfers, please contact us at Business@eradaati.com.

What Are Cookies?

A cookie is a small data file that is placed on the hard drive of your Device when you visit a website. Some cookies are functional and enable additional functionality when a user accesses the website (e.g., allow users to save user preferences or language suggestions). Other cookies are non-functional and allow the website and third parties to tailor messages and advertising relevant to a user’s interests. When we refer to cookies, this includes other similar technologies such as flash cookies, pixel tags, web beacons, or bugs (including transparent or clear gifs). We use cookies to keep track of how you use our Sites and Services so we may provide personalized service.

What Types of Cookies Do We Use?

We do not place cookies until you elect to continue using our Site after our cookie banner displays.

Our cookie management tool uses Cookiepedia to, with no input from us, automatically categorize cookies that we deploy on our Sites. We use the following types of cookies:

Strictly Necessary Cookies: These cookies are necessary for the Sites to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in, or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the Site(s) may not work if you choose to do so.

Performance Cookies: These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our Sites. They help us know which pages are the most and least popular and see how visitors move around the Sites. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our Site(s).

Functional Cookies: These cookies allow the provision of enhanced functionality and personalization, such as videos and live chats. They may be set by us or by third-party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Targeting Cookies: These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and Device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

What Information Is Processed By Cookies?

Our use of cookies helps us deliver an effective and personalized online service to you. We leverage our cookies as well as technologies from our Advertising Partners.

Our Cookies: We deploy cookies to help us to identify how users navigate to and around our Sites, to track your use of the Site(s) (e.g., to enable us to process your orders), and to enable some of the features within the Sites that may be beneficial to you (e.g., allow you to adjust language preferences or advertising settings), to recognize you when you return to our Sites (this speeds up your access to the Site as you do not have to log in each time), to carry out research and statistical analysis to help improve our content, products, and services, to help us better understand your requirements and interests, target our and other eradaatiliving.ca brands’ marketing and advertising campaigns more effectively by providing interest-based advertisements that are personalized to your interests, and to make your online experience more efficient and enjoyable. We also use cookies to analyze audience size and user experience. We may also use technologies, such as our own cookies, to provide you with personalized online display advertising tailored to your interests. Further information is provided in our Cookie Settings here.

Third-party cookies: We may also use cookies issued by third parties to track the websites you visited before and after our Sites or search terms you used immediately prior to visiting our Sites. This helps us improve our online profile and tailor advertising to you. We may also use such cookies to display content from third parties. You will find additional information about these cookies in our Cookie Settings here. The third-party suppliers are responsible for the cookies they set on our Sites. If you want further information please go to the website for the relevant third party.

What Is Our Legal Basis For Processing Information Collected By Cookies?

The information we obtain from our use of cookies may contain your personal data but only where you voluntarily provide it or where you purchase goods or services from us. We will process your personal data for required cookies based on our legitimate interests. For performance, functional, and targeting cookies, we will process your personal data based on your consent. For more information about how we process your personal information, obtain consent, and how you may withdraw consent, please for to Sections 1 -12 of this Privacy & Cookie Policy.

By continuing to browse on our Site(s) you consent to us deploying cookies as described in this policy. If you do not wish to accept cookies from our Site or would like to stop cookies being stored on your Device in the future, you can change your settings in our Cookie Settings here. 

Note that changing cookie settings may affect certain features within this Site. If you have any questions about our use of cookies or other technologies or this policy, you may email us at Business@eradaati.com

What Other Information Should I Know?

From time to time, we may modify this Privacy & Cookie Policy to reflect industry initiatives, third-party requirements, or changes in the law, technology, our information processing practices, or the features and functionality of the Services, and such modifications shall be effective upon posting. When we change this Privacy & Cookie Policy in a material way, a notice will be posted on our Site along with the updated Privacy & Cookie Policy. Your continued use of the Services after we post a revised Privacy & Cookie Policy (and, where appropriate, notify you of same) signifies your acceptance of the revised Privacy & Cookie Policy. It is therefore important that you review this Privacy & Cookie Policy regularly to ensure you are updated as to any changes. We may continue to process your information based on our legitimate interests or in order to fulfill our obligations under a contract and/or may also seek your affirmative consent to the terms of the updated Privacy & Cookie Policy. For example, we may ask for your consent before implementing new uses of the personal data that we’ve already collected from you based on such consent if such new use was not addressed by the privacy policy under which such information was collected or if our legal basis for processing such information changes.

The Services may be linked to, rely on, and/or be integrated with websites, applications, interfaces, services, and/or platforms operated by third-party companies, including service providers, Third Party Platforms, and developers/owners of certain eradaatiliving.ca-branded properties. The Services may also feature advertisements from other third parties. eradaatiliving.ca is not responsible for the privacy practices of any websites, applications, interfaces, services, and platforms operated by such third parties that are linked to, rely on, and/or integrated with the Services, or for the privacy practices of third-party advertising companies. Once you leave this Service via such a link, access a third-party application, interface, service, or platform, including Third-Party Platforms and websites operated by service providers or third parties, or click on or navigate to an advertisement, you should check the applicable privacy policy of such third party to determine, among other things, how they will handle any personally identifiable or other information that they may collect from you.

How Can You Contact Us?

If you have any questions or concerns about our privacy practices, how we handle your personal data, or any of the terms or conditions of this Privacy & Cookie Policy, please feel free to contact us.

Business@eradaati.com